Replace Your Business's Voice, Email & Data Tools, Services & Vendors with a Centrally Hosted Communications Service

The role of the receptionist in small & medium-sized businesses usually includes much more than simply answering phones. Your receptionist is very busy juggling multiple obligations & filling a range of smaller roles - in addition to his regular front-desk duties.

Unified Communications can help improve your receptionist's productivity & job satisfaction. Join employee computer applications, like IM, with his phone, and help him to see the availability of the team. With this solution, your receptionist never needs to waste time tracking down people - he can simply transfer, hold, conference or more... all with the click of a mouse.

View the Attendant Console

Your team - including your knowledge workers & sales force - may have a work cell phone, a land line, a pager & a personal cell phone. Rather than managing multiple calls, why not consolidate all business calls & voicemails into a single business phone number & mailbox using Single Number Reach?

With Single Number Reach, your employees no longer have to share multiple phone numbers with business contacts or check multiple voice mailboxes. It's a great way to ensure your team receives calls wherever they're working.

Experiencing turnover?
In the event an employee leaves your company, Single Number Reach helps you ensure customer service continuity by redirecting out-of-service numbers to an active employee phone.

Eliminate call interruptions when moving in or out of the offices! If you've ever had a phone meeting run late and wished you could easily switch to your cell phone, you'll be happy to know that now you can do just that.

On your Cisco Unified IP phone (available through Market Web), you can use speakerphone & other IP phone services and easily transition between cell & desk phones with the press of a key. Maintain uninterrupted communications while multitasking by simply switching back & forth between phones.

Use the telephone to manage your email, calendar & personal contacts - with unified messaging.

• Save time & find information faster by quickly sending, receiving & locating critical messages - whether they're delivered via email, fax or voicemail
• Sort, manage & act on multiple message types without switching between applications or systems
• Update your calendar from any phone with Exchange Unified Messaging - the easy way to request, receive & update your meetings using only voice commands
• Reduce costs by consolidating sites & servers - and Market Web even incurs the majority of capital costs, leaving you with a predictable monthly operating cost
• Do even more by combining instant messaging (IM) & real-time conferencing with your email, voicemail & fax capabilities

Have you heard of Outlook Voice Access (OVA)? It's a flexible & convenient tool available through Market Web that allows you to take action from your phone. Here's what you can do with OVA:

• Get full access to your email messages, contacts & calendar via a standard telephone - you don't even need a smartphone
• Translate voice into text - so, if you're going to be late for a meeting, you can call OVA with your voice prompt, and OVA will send a text email translation to all attendees
• Update meetings or clear your calendar entirely with a voice command
• Have your email messages read to you, and delete or reply to them easily

Office Communications Server (OCS) is an enterprise-level real-time communications service that facilitates corporate instant messaging, audio-video conferencing & web conferencing. Users can:

• See the status of other employees
• Engage in point-to-point or multi-point video & audio calls
• Collaborate on documents
• Hold presentations remotely

If your product or service is seasonal or if you release a new product, you may find yourself with the need for additional phone lines. Included in the monthly cost of your unified communications package is connectivity to public telephone lines (PSTN), which is a great backup for busier times.

Need more phone lines? Get them when you need them. So you never have to worry that your customers won't be able to reach you - or that you'll lose another sale.

Adding video to your conversation is as easy as a click of a button. With Video Advantage (available through Market Web), a software application that communicates with your IP phone, you can have video automatically added to your phone call (if the other caller also supports video). It's really that easy.

Market Web unified communications solutions also offer superior high definition, high quality audio & video. So not only can you view the person you're contacting, but you can also depend on clear sound - for a better overall communication experience.

We've got you covered in the event of a loss of connectivity! Thanks to "survivable remote site telephony" (SRST), you can depend on basic IP telephony backup services if you lose connectivity to Market Web.

That means that your IP phones can fall back to the router in your local branch office so you can place & receive:

• Offline emergency calls, such as those to 911
• Calls within a branch or office
• Calls on the public switched telephone network (PSTN)

Even if you lose connectivity to Market Web, incoming calls normally sent through Market Web are re-directed to voicemail - so employees can pick up those calls or messages through Webmail, BlackBerry phones or cell phones.

Worried about the impact of a disaster like a fire, hurricane or earthquake on your business? Accidents happen - but there are affordable ways to prepare for those accidents & guarantee that your team can get back to work fast.

Market Web hosted solutions let employees work from temporary office spaces or their homes. Because Market Web hosts your entire back-end systems & services, all you need to get your business up & running quickly after a disaster is a location with IP connectivity. It's that simple.